Terms of Service

Effective date: May 23, 2026

These Terms of Service govern your access to and use of VeoVoz, including the website, mobile applications, account services, subscriptions, minute packages, Member Voice features, and related support tools.

1. Eligibility and account use

You are responsible for the information associated with your account and for activity performed under your account. You agree to provide accurate information, keep your login credentials secure, and promptly notify VeoVoz if you believe your account has been accessed without authorization.

2. Paid services, subscriptions, and purchases

VeoVoz may offer minute packages, auto-renewable subscriptions, Connect membership, Connect Plus membership, Member Voice add-ons, and other paid features. Availability, pricing, billing periods, included benefits, purchase flow, and renewal rules may vary by platform, region, product, and app version.

Auto-renewable subscriptions continue for the selected billing period unless canceled through the applicable app-store account before renewal. The subscription title, price, and billing period are displayed in the purchase flow before confirmation.

Purchases made through the Apple App Store are billed and managed by Apple and are subject to Apple’s payment, subscription, cancellation, and refund policies. Purchases made through Google Play are billed and managed by Google and are subject to Google Play’s payment, subscription, cancellation, and refund policies.

You can manage or cancel an active subscription through the subscription settings of the store account used to make the purchase. Deleting the VeoVoz app or deleting your VeoVoz account does not automatically cancel an Apple App Store or Google Play subscription.

Except where required by applicable law or the policies of Apple or Google, purchases of consumable minute packages and add-ons are generally final after the purchased benefits have been credited or used. Refund requests for app-store purchases must be submitted to the applicable store.

If a purchase is refunded, revoked, canceled, reversed, or determined to be invalid, VeoVoz may remove the related subscription access, minute balance, add-on balance, or other entitlement from the account.

3. Service limitations

VeoVoz may apply service restrictions, including but not limited to:

Destination restrictions by country, carrier, telephone network, or service provider

Fraud detection, identity checks, security checks, and risk controls

Account review, suspension, termination, or feature limitation

Usage caps, calling limits, concurrency rules, or fair-use controls

Temporary service interruptions caused by maintenance, network conditions, third-party providers, or events outside our control

4. Prohibited use

You may not use VeoVoz for:

Fraudulent activity, identity misrepresentation, or unauthorized account access

Resale, call-center abuse, robocalling, automated dialing, or unauthorized commercial routing

Illegal conduct, harassment, threats, spam, deceptive communications, or platform abuse

Attempts to bypass billing, usage limits, security systems, restrictions, or fraud controls

Any activity that threatens service integrity, user safety, third-party rights, or telecommunications networks

5. Account suspension and termination

VeoVoz may suspend, restrict, or terminate access to some or all services if we detect abuse, fraud, security risks, payment disputes, policy violations, legal concerns, or operational risks. Where appropriate, we may also require additional account verification before restoring access.

6. Communications and calling services

VeoVoz relies on third-party telecommunications, hosting, notification, payment, and infrastructure providers. Call quality, connection availability, delivery, and service coverage may vary. VeoVoz does not guarantee that every call, message, notification, or service request will be completed successfully.

7. Emergency services

VeoVoz is not a replacement for a traditional telephone service and must not be relied upon for emergency calls or emergency communications. Do not use VeoVoz to contact emergency services.

8. Disclaimers

VeoVoz is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we do not guarantee uninterrupted, error-free, secure, or always-available service.

9. Limitation of liability

To the maximum extent permitted by law, VeoVoz and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to the use of the platform.

10. Changes to these terms

We may update these Terms of Service from time to time. When material changes are made, we may update the effective date, publish the revised terms, or provide notice through the website, app, email, or another reasonable method.

11. Contact

For support or legal questions related to these terms:
Email: support@veovoz.com